Delivery Policy
- Delivery of order(s) to the stipulated delivery address based on terms outlined under Delivery Policy, Standard delivery service level agreements and rates and Additional terms and conditions below.
Delivery Policy
- Unless arranged upfront, eYami only accepts deliveries within South Africa
- eYami employs the services of a third-party courier service to facilitate customer deliveries
- All eYami deliveries are registered, customers must complete and sign the delivery note at the time of delivery
- By signing the delivery note, the customer acknowledges receipt of the items ordered and confirms accuracy of quantity, style and sizes
- The delivery address cannot be changed once an order(s) has been shipped
- Orders cannot be cancelled once shipment has been actioned
- eYami will not accept responsibility for non-delivery or late delivery of orders due to client unavailability, subsequent re-deliveries will be charged at standard rates
- eYami will not accept responsibility for late delivery and/or loss of items due to the incorrect capture of delivery address
- All orders will be shipped within 5 working days (Mon-Fri, 9am – 5pm) of order confirmation, unless otherwise stated
- For customer ease, eYami will communicate online tracking information to the customer upon confirmation of shipment
- eYami does not deliver to Post Boxes
Standard delivery service level agreements and rates
** The rates below only apply to following cities/towns:
- Johannesburg
- Durban
- Cape Town
- Port Elizabeth
- East London
- George
- Bloemfontein
Additional terms and conditions
- Delivery areas falling outside of the major centres may attract longer delivery timelines, up to 2 additions working days
- In addition, certain areas, such as mines, military bases, embassy offices, government departments, remote plots, farms, power stations etc may attract a surcharge, to be communicated at delivery confirmation stage